Jan 2026 - Present / Full-time, remote
Software Engineer at GetHelpDesk.ai
I build and maintain the backend of an LLM-powered calling product for dental clinics, from the FastAPI services to the pipeline that handles each call.
- Diagnosed and fixed critical production issues in the calling pipeline, cutting the error rate by 90%.
- Shipped backend fixes that reduced failed calls by 20%.
- Own client onboarding and customise voice workflows for each clinic.
- Python
- Pipecat
- FastAPI
- LLMs
- STT / TTS